Amazon agreed to pay $2.5 billion to settle the FTC's case over Prime. According to the FTC, joining took one or two clicks, and leaving took four pages, six clicks and fifteen options, through a cancellation flow Amazon called Iliad. The full case file, from the public record: what the FTC alleged, the one thing a judge ruled, how it settled, and who gets paid.
and four pages to cancel, the FTC alleged. One or two clicks to join.
FTC AMENDED COMPLAINT, PARA. 128, P. 47Amazon's settlement: a $1 billion penalty and $1.5 billion in refunds.
FTC, 25 SEP 2025Billing details came before Prime's terms. The way out was never decided.
ORDER OF 17 SEP 2025, PP. 22 TO 23What the record is. The click counts, the Iliad flow and the internal documents are allegations in the FTC's amended complaint; Amazon disputed them. The one ruling is the court's order of 17 September 2025: collecting billing information before showing Prime's key terms violated ROSCA, the federal law on online subscriptions. Whether the cancellation flow was simple was never decided, because the case settled.
| Number | What it is | Where |
|---|---|---|
| 1 to 2 | Clicks to join Prime. An allegation | Complaint para. 128 |
| 4 / 6 / 15 | Pages, clicks and options to cancel on desktop. An allegation | Complaint paras. 128, 154 |
| $1B | Civil penalty, the largest in an FTC rule case, per the FTC | FTC, 25 Sep 2025 |
| $1.5B | Refunds, for an estimated 35 million consumers | FTC, 25 Sep 2025 |
| $51 to $200 | Refund cap, raised with court approval; over $845M paid | FTC, 17 Sep 2026 |
Open the documents above. Every number in the video points to its page.
Subscribe for the next file
