CASE FILES / FTC ET AL. v. UBER
COMINGSUN 1 NOV 2026 · 5:00 PM ET · LONG-FORM

Cancelling Uber One

The FTC, 21 states and DC say that near your billing date, cancelling Uber One could take as many as 23 screens and 32 actions, that Uber charged members 24 to 48 hours before the date it showed them, and that Uber's own test found 85% of people cancelling wouldn't keep the membership even at $1. Uber denies every claim and says members can cancel whenever they wish. In April 2026 the judge threw out one claim (that the "$0 delivery fee" promise misled people) and let the rest go forward; trial is set for October 2027. The full case file, from the public record: the sign-up, the early charge, the way out, the last 48 hours, the paper trail and Uber's answer.

Cancelling Uber One: up to 23 screens, the FTC says

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23

screens, as many as, to cancel near the billing date, against at least 7 the usual way, the complaint alleges.

SECOND AMENDED COMPLAINT, 1 MAY 2026, PP. 3 TO 4
85%

of people cancelling wouldn't keep Uber One even at $1, in Uber's own test as the complaint quotes it.

SECOND AMENDED COMPLAINT, P. 43
Over 28.7M

people in the US had joined by September 2024, Uber admits. It denies the claims and says members can cancel anytime.

UBER'S ANSWER, 15 MAY 2026, PP. 3, 5, 8
The record

The documents. Every number points to a page.

Second amended complaint, FTC et al. v. Uber Technologies, Inc. and Uber USA, LLC, No. 4:25-cv-03477 (N.D. Cal.), ECF 196 (redacted ECF 199), 1 May 2026PAGES USED: 3 TO 4, 7, 10 TO 13, 15, 17, 22 TO 26, 28, 36, 38, 41, 43
Open
Order on Uber's motion to dismiss, ECF 178, 10 Apr 2026PAGES 1, 11, 15, 27
Open
Uber's answer and affirmative defenses, ECF 213, 15 May 2026 (a party's own account)PAGES 3 TO 6, 8
Open
Scheduling order, ECF 294, 22 Oct 2026PAGE 2
Open
FTC release, amended complaint with 21 states and DC (the FTC's own account)AGENCY RELEASE, DEC 2025
Open

What the record is. Everything about Uber One's sign-up, billing, cancel flow, internal documents and the $1 test is an allegation in the second amended complaint, never tried; Uber's documents are as the complaint quotes them. Uber admits the price and the 28.7 million sign-ups and denies the rest. The April 2026 order took the complaint as true and decided only which claims go forward. Uber's statement that it changed the 48-hour policy before the suit is its own.

NumberWhat it isWhere
7 screens / 12 actionsThe usual way out, at least, with no mention of cancelling until screen 4, as allegedSAC p. 3
23 screens / 32 actionsNear the billing date, as many as, looping once, as allegedSAC pp. 4, 36
24 to 48 hoursHow early members were charged before the billing date shown, as allegedSAC p. 38
15% / 85%Kept it at $1 / wouldn't, in Uber's own test as quotedSAC p. 43
About $935MUber One gross revenue over two years, as alleged; Uber deniesSAC p. 7
25 Oct 2027Bench trial date (a judge, no jury)Sched. order ECF 294, p. 2
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